Day based warning emails

[Prabhu Chilukuri]

Hi Team,

I would like to have a automation that sends out a email every  3 days for particular status called Waiting for support. I found  that option in Automation called scheduled. But we need to send Warning mails at status from moved date to 3 days for each ticket.

Is there a way by using Automation rule? Please let us know.

Thanks,

[Aiden Marriott · Accepted solution]

You can either use the JQL to filter on tickets you are interested in (e.g some like status is "waiting for support" and updateddate <= -d) or you can add a condition to your automation rule that checks the date.

[Prabhu Chilukuri]

Hi Aiden,

Thanks for the prompt response.

Can you please guide me how to add conditions to check the date?

[Prabhu Chilukuri]

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