Dashboard to show/compare team working on Service Desk Tickets vs Software

[Stefanie Sullivan]

I would like to create a dashboard for my team that is working across multiple JSM projects and software projects.

I do not seem to be able to report on Assignee by Project Type (service desk vs jira software project)

[Mark Segall · Accepted solution]

Hi @Stefanie Sullivan - Yes this will be difficult natively.  To do something like this cleanly, you'll want to leverage a marketplace dashboard enhancement.  

The native way (and admittedly clunky) to do this would be capturing the project type in a custom field and reporting against the custom field.  You could do this with automation (you'd want to set the rule scope to include all relevant projects):

• TRIGGER: Issue Created
• ACTION: Edit Issue (your custom field)

  • {{issue.project.projectTypeKey}}

Then you could use that custom field and assignee in a two-dimensional filter.