Customizing service desk mail

[Moritz Maier]

I am new to Jira Service Desk and I was wondering if it is possible to configure the system to use one of my business' email addresses for clients to submit tickets like e.g. support@mycompanysemailaddress.com. I have found the menu settings in /projects/xxx/settings/channels/email but the icons for Microsoft are not working. Any guidance?

Thank you,

Moritz

[Olga Videc]

Hello @Moritz Maier 

If you are using your company email or any email that is not Google or Yahoo you need mail server settings.

The person in your company that manages email accounts should provide you with following settings 

Mail server

Protocol and port

you mentioned Microsoft are you using outlook?

BR, Olga

[Moritz Maier]

Hi Olga,
thanks for your reply! We are usign Office 365 and I have all the information. I just don't know were I can enter them as the links in the email settings in Service Desk are not working.

BR
Moritz

[Olga Videc]

Hello Moritz

You go to project -> settings -> Email Requests -> other

Also if you get an error connection refused, please check your firewall, sometimes firewall blocks port 993

BR, Olga

[Moritz Maier]

Hello Olga,

The menu you are describing is not available for me. I am trying it via

project -> settings -> channels -> email adress

It seems the Buttons at the bottom should do the job, but I cannot click on them.

BR, Moritz

[Olga Videc]

Hello Moritz, 

First time seeing this layout, but do you have admin permissions?

Can you administer this project?

BR, Olga

[Moritz Maier]

Hi Olga,

perhaps it is the Next-gen JSD? Yes I have admin permissions...

BR Moritz