Customers cannot see "My Activities" widget on portal despite being logged in

[AIIWA LEE]

In our service project, logged-in customers (portal users) report the "My Activities" widget is empty or says "You need to log in," even though they are logged in and can raise new requests.

Is the "My Activities" widget dependent on a specific permission beyond the basic customer role? Could it be related to how user accounts are mapped (e.g., if email domains differ between Jira account and request)?

[Trudy Claspill]

Hello @AIIWA LEE 

Welcome to the Atlassian community.

Does this concern Jira Service Management Cloud or Jira Service Management Data Center?

Is any user able to see the widget in the portal? If so, can you provide a screen image showing the My Activities widget in the customer portal for any user, and tell us about the permissions allocated to that user?