Customer unable to login to JIRA instance

[vipin kumar]

Hi Team,

After invite is sent to customer, he/she is unable to join JIRA instance. Please navigation takes place - 

1) Click on Accept Invite

2) User is navigated to Microsoft Sign In page.

3) After entering password an error is thrown. Refer screenshot.

Please advise on how to get this resolve as our project is about to kick start.

Regards

[Fabio Racobaldo _Catworkx_]

Hi @vipin kumar  and welcome,

please take a look to the following troubleshooting article https://confluence.atlassian.com/cloudkb/error-aadsts50105-encountered-when-logging-into-atlassian-cloud-1130726239.html

Hope this helps,

Fabio