Customer selecting approver when submitting a request

[Andrius Liugas]

Hi,

We want the requester to select an owner of the product at the point of raising the request. 
Then for the request to go automatically for approval. Before the technician has to do anything. 
Is that possible? 

I've created a custom field with all the people in the group but need to figure out now how to submit the approval to that one person that has been selected. 

TIA. 

[John Funk]

Hi Andrius,

If the field value is getting set like it should, then you can have an automation rule that runs on a Work item created trigger with a Condition that the field in question is not empty. Then add an action for Edit work item and select the Approvers field. Then copy the value from the field into the Approvers field. One note, you should add an action for Re-fetch work item after the initial trigger to be sure the user field is getting set properly first. 

[Marc -Devoteam-]

HI @Andrius Liugas 

Is that new user field used in the approval on the workflow? If not, set this field as the field to use for approval.

If so create an automation rule that transitions the issue based on work item create trigger to the approval status.