Customer Satisfaction Survey not being sent for Jira tickets created though the Teams plugin
Customer Satisfaction Survey not being sent for Jira tickets created though the Teams plugin
Deleted user
January 30, 2023 edited
Our Jira is set to send users a Customer Satisfaction survey after a ticket is set to closed. But when we create a ticket using the Teams plugin "Jira Cloud" it does not send the user a Customer Satisfaction Survey email. Is there a way to change this?
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Deleted user
February 13, 2023 edited
I was able to find another article that solved my question. When we created a ticket through the plugin, it did not fill in a "Request type" so we created an automation for it.
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