Customer Invite not going through

[Nikole Harrington]

I am trying to add a customer to an organization and have it send them the invite email but it is not going thru.

I haven't had this issue before. Please help.

The customer email is jose@atlus-ins.com

They show up as a user but they aren't getting the email to sign up.

Thank you,

Nikki

[John Funk]

Hi Nikole,

Sometimes user emails get blacklisted by Atlassian during the signup. I would suggest you open a support time with them.

https://support.atlassian.com/contact/#/