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Custom header won't load unless user is logged into Fusion

Custom header won't load unless user is logged into Fusion

I created a custom header (HTML'd in Look and Feel -> Header), and for some reason it doesn't load until the user logs into their account. Is this normal? Is there a way to get it to load without logging in? Or, how would I make a notification that pops up telling the user to log in to use the site?

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What do you mean by "fusion" and what has it got to do with Jira?

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I'm not sure of the difference. We have Fusion acct's.

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I'm afraid we are stuck here. Without knowing what a "Fusion account" has to do with Jira, there's nothing we can do for you.

Best I can do is suggest you ask your Fusion admins and co-workers what Fusion's relationship with Jira is.

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Custom header won't load unless user is logged into Fusion

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