Currently we are unable to tag our administrator in the comment section

[Melani Abeyratne]

I can't seem to find a place to contact the Jira support team, if anybody can look into this at the earliest, please. It's a bit urgent.

Please find below screenshot. 

[Angélica Luz]

Hi Melani,

Welcome to Atlassian Community!
I was able to check that it was happening only to the old view and working as expected on the new view.
The issue was reported as a bug and it was already fixed:
- https://jira.atlassian.com/browse/JRACLOUD-72195
Please, let us know if you face any issue regarding the mention on the old view.

Regards,
Angélica