Crowd or Access or both?

[Gary_Redmond]

Hi, we currently have Confluence Server and are looking at moving to Fisheye (on-prem), Service Desk Cloud and Jira Software Cloud; we'd like to control user accounts / authentication via our exisitng Active Directoy and it would appear that either Crowd, Access, or a combination of the two are required when using Server and Cloud products.

From the reasearch I've done so far it would appear that Crowd is needed for the Server (on-prem) applications and Access is used for the Cloud applications, is that correct or is there a simpler way? Greatful for any advice or links to relevant documentation.

Thank you!

[Sloan · Accepted solution]

Hey @Gary_Redmond

You are correct Crowd is only for the on-prem products by Atlassian. While you can set up application links between Confluence Server, Fisheye and Jira Cloud there is no way in linking Crowd with Atlassian Access.

And unless your Active Directory is Azure AD there is now way in Syncing your AD with Atlassian Access either.

Cheers
Niklas

[Memset Ltd]

Hi Niklas,

Thank you for responding.

So what would you suggest is the best way forward for our environment? Are you saying we would need to use Crowd for the on-prem products and use Access for the cloud products?

We do use Office 365 so therefore have an Azure AD presence, could this be utilised?

Sorry for all the questions, I am reading through a lot of online documentation, but I'm yet to find some clear and concise guidance on AD authentication in scenarios where on-prem and cloud products are being used.

Thanks

Gary

[Sloan]

Three ifs. ;)

If you need centralized user management for Confluence Server and Fisheye, use Crowd. Crowd is compatible with Azure AD. I think without Crowd you can only use regular AD in Confluence Server out of the box (other Community member please correct me If I am wrong).

If you need convenient user management with Azure AD integration in the Atlassian Cloud use Atlassian Access.

If you can afford it, I think it is worthwhile. On Server I really like using Crowd with multiple Atlassian Applications.

I hope I could be of help. :)