Creation of Jira ticktets via email

[Babu Rajaram]

Hi Team,

We would like to know possibilities on creation of tickets in a project via email and also entering data to the custom fields(Eg, Version, Sprint, other custom fields) when a ticket is created. 

[Vikrant Yadav]

Hi @Babu Rajaram  yes it's possible to create tickets via email. You have to follow steps mentioned in this link :- https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

https://medium.com/@agile.umer/jira-101-setting-up-emails-to-tickets-785e0c865ca4

It's not possible to fill field value via email, field value will be the default value which you set for a field.

Thanks,

[Nic Brough -Adaptavist-]

The default mail handlers built into Jira will import summary, description and priority, and they can do some stuff with people (reporter and watchers etc)

For more powerful processing, you'll need to look at apps that provide extra functions - have a look at the options at https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=email