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Creating multiple Issues/Tasks from a single automation

Marcus Burnett November 26, 2025

We currently have an integration between JIRA and Manage Engine's Global Service Desk (GSD) Plus application. From within GSD tickets we are able to create and link JIRA issues within any of our JIRA business projects. 

What I'm hoping to be able to achieve is, when I use the 'Associated JIRA Issues' option in GSD, I want to trigger the creation of multiple Issues/Tasks within a JIRA project. The JIRA project in question has 5 different Issue Type options ('Task' and 4 custom options). I've attempted to use an automation, so that when a Task is created in the project then 4 additional Issues/Tasks are created (1 for each of the custom Issue Type options) but get the message in the audit log saying "Given parent work item does not belong to the appropriate hierarchy". 

Does anyone know if it's possible at all to create multiple Issues/Tasks using one automation, or if there is any other way I can approach this? 

 

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