Creating cases from email.

[B Morling]

Hi,

I’m having two issues with creating cases from email. The first is that the emails are removed from the mailbox. I would prefer to move these to a sub folder if that’s possible. From memory it was possible in older versions of JIRA.

Secondly, all jobs are logged with the priority Major which I can’t seem to change.

Thanks in advance,
Blake.

[Chaithra N · Accepted solution]

hi,

I am assuming you are reffering issue creation by email in JIRA.

For your first question, may be you can try writing outlook rules to copy the email to some folder.

For second one, in the outlook mail, you can set "high importance" &"low importance" for each email, based on this parameter JIRA priority also changes.

Regards,

Chaithra

[dleng]

You need the Enterprise Mail Handler plugin to be able to set field default values on issue creation: https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui