Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Creating an automation using "Forms submitted" a drop down list is shown but it's empty

Sean Still October 20, 2025

This project has 2 forms, both set as publicly accessible. My expectation here is when creating a rule using "Form Submitted", when I select the dropdown I should see the 2 forms listed, but "No options" is being displayed.  This was first encountered over a week ago, so not related to any temporary issue and verified that multiple people including Jira Site administrators are experiencing the same problem. Additionally the "Forms" triggers were tried and all had empty dropdowns.

Screenshot 2025-10-20 150100.png

 

 

1 answer

0 votes
John Funk
Community Champion
October 20, 2025

Hi Sean,

Is it possible that the JSM project you selected does not have any Advanced forms? The automation triggers for forms only applies to these advanced forms, not the built-in Request forms. 

Sean Still October 20, 2025

I appreciate your response! This is not a JSM project, its a Software project but I also tried it on a Work Management style project and the same result

John Funk
Community Champion
October 20, 2025

That's why you will not see them then - those advanced forms used by the automation rules are only available in JSM projects. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events