Creating a Service ticket using automations

[Patrick Windsor]

Hello,

We have a need for our users to open service tickets from a Jira project using the automation functionality. When I go into a JIRA Classic project and create an automation, when I get to the "New Action" page I do not see any "Service Desk" actions available. Is there a configuration in my JIRA service desk that I have not set up? Is this not supported?

[John Funk · Accepted solution]

Hi Patrick,

I would think you should see those. Are you starting from a particular project? Or from just the main Rules menu? 

Can you include a screenshot of what you see?

[Patrick Windsor]

Here is what I See

[John Funk]

I kind of thought that's what you might see. 

Maybe delete the URL back to where this is the end of it: cb-jira-automation-rules#!/

You probably have the project tacked on to the end. 

[Patrick Windsor]

@John Funk thank you, that did it! I have accepted your answer!

[John Funk]

Great! Glad I could help.  :-)