Create service request in Service Desk with site ID specific to organization.

[Colin Kraglund]

I am trying to set up a service request form that includes a dropdown list to select a site ID that is only applicable to the organization of the the customer.  

To better explain the scenario, a customer from an organization creates a service request.  From the form, the customer needs to select from a list the site that the customer is referring to.  Each organization will have their own set of sites and cannot / should not see the list of sites for other organizations.

Is there a way to have a drop down list that can be populated based on the customers organization?

[Colin Kraglund · Accepted solution]

Thank you @[deleted] for your response.  I am fairly new to JIRA and am still learning.  I like the idea using custom fields with a context for each project.  I was hoping to centralize all the organizations / customers into one support project if at all possible.  There are pros / cons for each approach. 

Thanks for the help!

Colin

[Deleted user]

Hi @Colin Kraglund,

I am not sure if this is viable within JIRA Service Desk. I would suggest copying the Service Desk project and splitting up the userbase so that each organisation has their own separate project.

If the Site ID field is a custom field, you can set a context for each project. 

Hope this helps