Create offboarding tickets in Jira from Rippling (IDP)

[Brandon Kofer]

Hey all,

I am trying to determine how to automatically create an offboarding ticket when someone is disabled within Rippling (our IDP). I believe this is possible using webhooks, but tbh I am not overly familiar with doing this.

Any advice is greatly appreciated!

[Kawan Diogo]

Hi @Brandon Kofer 

I'm not entirely sure, but if Rippling supports sending webhooks when a user is disabled, you can set up a Jira automation with the "Web request" trigger.

This would allow you to automatically create an offboarding ticket using the data from the webhook. Double-check if Rippling has webhook support—if it does, Jira Automation should be able to handle it.

Best Regards.

[Brandon Kofer]

Hi Kawan,

Thank you for the reply. Rippling supports webhooks, but I am unsure where to create it tbh. Do I create the webhook in Rippling (since it is the app sending), or in Jira, or both?

I tried to create the webhook in Rippling, using the webhook URL I received when creating an automation rule in my Jira project. Tested in Rippling and it would immediately fail with a 400 "token error".