Create new Linked Issue

[Ryan Geddings]

In Jira Service Management when I select the `Create Linked Issue` button, the screen that comes up is a `Create linked issue` screen with prepopulated data, and a link issue field already on it.

However, in Jira Software, when I select the same button, I'm presented with a `Create Issue` screen that lacks the field and requires further editing to get the same data across.

I've searched permissions and screen schemes and cannot find any indication of why the functionality is different for the same button. 

[John Funk]

Hey Ryan,

Another option is to add a manual automation rule with and clone issue trigger. Then you can identify which project to clone it to, and even add more info to fields in the process if you desire. Then be sure to add an action to link the issues.

[Nic Brough -Adaptavist-]

The two needs to create linked issues are different between service desks and development or management projects.

In a Service Desk project, your Agent is effectively using it to punt the issue over to the next line of support.  "I can't fix this, it needs a developer" is the usual case, and your developers don't generally have any interest in the conversation with the customer, so they might not even be able to see the request/issue pair.  But they do need all the detail.  So it is useful to copy it all over.

In other projects, you're raising a dependency or additional task.  The data on the current issue probably isn't much use in defining the new piece of work, and your developers can probably see the source issue anyway, so they can look at it if they need to.  The existing data on a linked issue is not really worth duplicating when you're in a work or development management project.  Your developers need a properly written issue that describes what they need to do, not a copy of what the customer asked for.

[Ryan Geddings]

I'm trying to understand in this case the functional difference between the create issue and the create linked issue button in the Jira Software management projects. There is no functional difference. If, I'm attempting to create a linked issue, the feature that we are not given at this point is the link type and linked issue, that is available as well as populated in the Create Linked Issue screen made available in JSM.

[Nic Brough -Adaptavist-]

The only real difference between the plain create and create-linked is that create-linked pre-fills some information from the current issue, including the link back to where you created the issue from.