Create issue type depending on user

[Pablo Galindo]

Dear all, 

I am starting to set up our support process using ServiceDesk. I want that all support requests are handled directly over the same portal. For example, we will have clients requesting for support or raising incidents, but we will have testers from our company raising the same type of issues and more.

I wanna check the possibility of granting permissions to specific users to create specific request types. 

For example, I would have the group of users "client-1", and I would like them to "report problems"  and aks for "how to". But my internal QA team should be able to "report problems", asks for "how-to" and "Get-IT-Help". 

Is the scenario I'm presenting possible?

Greets. 

[laralg]

Hi Pablo,

You can do this in two ways. The easier one would be using different projects for different people so everyone gets only their corresponding tickets. I imagine you already considered this so they other way I would do it would be with an add-on.
I think Extension for Jira Service Desk lets you restric the request per user group.
https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview
Regards

[Pablo Galindo]

Hi Lara, 

Thanks for your reply. I have considered creating different service desk projects but in the end, that is what I want to avoid. I want to have all request being handled through a single channel (portal). 

I have tried the add-on, but it does not work with the cloud version. Any other suggestion?

Greets,

[Raynard Rhodes]

It appears this is not available, but vote on this request to gain Atlassian's attention.

https://jira.atlassian.com/browse/JSDSERVER-195?_ga=2.177603173.176434878.1534775616-616564888.1530288793

[Raynard Rhodes]

*Disregard, I should start refreshing prior to submitting*