Create Users on CSV ISsue Import in Jira Cloud, users throw errors

[Adam Connah]

Hi,

I am trying to import issues into a new Cloud instance. However I am having problems as the Users are not being created when I import issues, which causes the issues to not be imported.

E,g:

2019-04-04 10:44:21,253 ERROR - Issue can't be created due to the error/s [ User 'joe.blogs' does not exist. ]

In the cloud documentation it says that users in the assignee field that are mapped will be created (https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html)

I have attached screenshots (with names partially redacted for privacy)

[Adam Connah · Accepted solution]

Solved:

Jira Cloud has two different import mechanisms. The second can be found settings>system>external system import. It gives you access to more options and fields and the import worked without errors.

[Alexey Matveev]

Hello,

Did you have a question about create users or not?

[Adam Connah]

hey.
In the documentation it says when you import issues it should create the Users.

so the problem involves both "importing issues" and "creating users".

I want to import issues from a different  Jira Cloud instance. But i am getting errors when i try because the users do not exist, however the documentation says they should be created.