Create Jira issue from message action menu not available

[Facundo Sad]

Hi! I installed the "Google Chat for Jira Cloud" integration and configured Jira in Google Chat. I wanted to know if there is the possibility of creating a ticket from the 3-dot action menu of a message, rather than using the /jira_create command.

Is this possible?

[Marc -Devoteam- · Accepted solution]

Hi @Facundo Sad 

Check the documentation, https://support.google.com/chat/answer/9575067?hl=en&co=GENIE.Platform%3DDesktop 

You should be able to use /jira create

Also is this app installed within your Jira?

https://marketplace.atlassian.com/apps/1218638/google-chat-for-jira-cloud?hosting=cloud&tab=overview 

[Facundo Sad]

Hello! Yes, I can use jira create correctly. What I want to know is if there is a possibility to create a ticket from the three-dot action menu that appears on a received message.

[Marc -Devoteam-]

HI @Facundo Sad 

No this is not possible, you will need to use the commands.

This is how the integration works.

[Iryna _Zhade Labs_]

Hi @Facundo Sad ,

This limitation comes from Google Chat itself. Currently, third-party apps cannot add custom actions to the message action menu so integrations can't place a Create Jira issue option there.

Another constraint is that apps are not allowed to read messages in spaces unless they are mentioned. Access to messages without a mention requires restricted Google Chat scopes, which Google limits to protect user conversations.

However, when you mention the app or use a command, that message becomes available to the app. In that case it's possible to create a Jira issue from the message content.

For example, our integration supports creating issues with a simple command in Chat.
/zhade create <summary> 

You can check it here:
Zhade Integration for Jira & Google Chat