Create Issues from customer email, send status updates to customers as their issues get updated

[Aman Bains]

1. Create Issues from customer email,
2. Ask questions/ interact with Customer to seek more info from within Jira
3. send status updates to customers as their issues get updated from within Jira
4. Track issues customer wise
5. A customer may have several email accounts from one or more domains or gmail,yahoo etc.

How can the above be done without creating a customer as a paid/counted user?

[Radu Dumitriu]

I believe this may help https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

3/ is resolved natively by JIRA

4/ really depends on your setup, but comes with JIRA

5/ Your stuff, your setup