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Could you please advise how we can now view or export the list of Portal-only customers?

Could you please advise how we can now view or export the list of Portal-only customers?

Hi,

We are currently using Jira Cloud Premium with Jira Service Management. Previously, we were able to view the list of Portal-only customers via the following article:
Export Portal-only Customers List.

However, after the recent update to the administrative console, we are no longer able to access the Portal-only customers list.

Could you please advise how we can now view or export the list of Portal-only customers?

Thanks in advance.

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Hello @Venkat Jira Admin

Welcome to the community :)

Please find the steps

1. on the new admin scroll down to site
Screenshot 2025-09-17 at 3.02.01 PM.png

Click on the site you want the list

when you click on it it should take you to below page

Screenshot 2025-09-17 at 3.03.29 PM.png

Click on portal customers only

and export the list

Screenshot 2025-09-17 at 3.04.34 PM.png

Direct link : https://admin.atlassian.com/s/enteryoursite/jira-service-management/portal-only-customers

Thank You,

Prachi

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Could you please advise how we can now view or export the list of Portal-only customers?

1 answer

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