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Could not add users

Rando Õispuu August 7, 2020

Hi!

 

I'm trying to add users to my Atlassian site (cloud), but i get this error message:

image.png

 

 

2 answers

0 votes
John Funk
Community Champion
August 8, 2020

Hi Rando, 

Can you verify that you have not exceeded the number of users allowed under the Free subscription? I believe it is 10. 

Do you have Confluence, also? Or just Jira?

Rando Õispuu August 9, 2020

I have only three users including myself and i just want to add two more. I do have confluence.

John Funk
Community Champion
August 9, 2020

How many users are using Confluence?

Rando Õispuu August 20, 2020

Hi, sorry for the late reply, looks i didn't get a notification. 2 Users are using confluence at the moment.

John Funk
Community Champion
August 20, 2020

When you are adding users, are you only checking the box for Jira Software? 

Rando Õispuu August 20, 2020

Yes! I'm allready pretty sure it has something to do with a faulty import. I upgraded to a paid license and allready created a ticket with atlassian.

 

Thanks for taking the time to answer.

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0 votes
Jack Brickey
Community Champion
August 7, 2020

I assume you have been able to add user to this project previously? There was a reported issue on this a week or so back but I thought it was resolved. If you are able to reproduce please let me know.

Rando Õispuu August 7, 2020

I just tried like moments before i posted the question. Still can't add users

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