Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Converting trial license to commercial license - JIRA Agile Plug-in

Rohin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 15, 2015

We had previously installed the JIRA Agile plug-in using a trial license.  Since that time, we have purchased a 25 user commercial license for JIRA Agile.  It is unclear as to how we can update the existing license on the plug-in.  The SEN appears to be different and there is no means by which we can edit either the SEN or the license.  Can you please advise on next steps?

2 answers

0 votes
Rohin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 16, 2015

Thanks for the fast response.  Unfortunately, copying the license for the addon is not an option.  I'll ping support, thanks again!

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 15, 2015

You should be able to take the licence key for the addon from your my.atlassian account and paste it into the licencing box for the Agile addon in your list of addons.

If that does not work, then contact support on https://support.atlassian.com quoting both the SEN you see in your account and the SEN the server reports, making it clear which one is which.  They should be able to update you.

Suggest an answer

Log in or Sign up to answer