Content Management Template: Published Status Does Not Resolve Issue

[Andreas Hinterplattner]

Hi guys,

We've been using the content management template provided within JIRA Software Cloud.

After an issue status was marked as published (standard workflow), the issue still shows up under open issues. The recently resolved screen shows the following message:

No issues were found to match your search

What can I do to have "published" issues removed form the open issues list and added to the recently resolved list?

I do have admin rights.

Thanks a lot. Your help is very much appreciated.

[Andreas Hinterplattner]

.   

[Alexey Matveev]

Hello,

When you move an issue to the Published status, you need to set the Resolution field. You can do it by putting the resolution field in this transition or add the Update Issue Field post function to this transition and set the resolution field in this post function.

[Andreas Hinterplattner]

Hi Alexey,

Thank you for your quick response. I saw that the "The Resolution of the issue will be set to Done" function was missing from the transition. I went ahead and added this post function (update issue field - resolution - done).

Now the all published issues show up under done issues - great! However, they're still showing up under open issues as well - not so great. Why's that?

Thanks a lot.   

[Alexey Matveev]

You can find more detailed explanation here:

https://confluence.atlassian.com/jirakb/resolved-issues-appearing-in-open-issues-filters-696386344.html

Kindly make sure that the status of the issue is of the done category.