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Confirming an Amazon SNS subscription

Oswald Quek
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May 7, 2025

In AWS I've set up an SNS subscription to a Jira endpoint (e.g. https://api.atlassian.com/v1/json/amazonsns?apiKey=xxxx). According to https://docs.aws.amazon.com/sns/latest/dg/SendMessageToHttp.confirm.html AWS should send a confirmation message to that Jira endpoint. Where in the Jira dashboard can I see this confirmation message? 

For context I'm migrating from an OpsGenie endpoint (api.opsgenie.com) to the new JMS one (api.atlassian.com).

Thanks.

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Mercy
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December 9, 2025

Jira Service Management Cloud does not surface raw inbound webhook or SNS confirmation payloads anywhere in the Jira dashboard. The `/v1/json/amazonsns` endpoint you reference is part of Atlassian’s internal integration framework and is not a generic webhook listener you can inspect or confirm manually. When AWS sends the `SubscriptionConfirmation` message, Jira’s backend either accepts and processes it or rejects it; there is no UI to view that handshake. To validate the subscription, you must confirm it from the AWS side by checking the subscription status in the SNS console and ensuring AWS shows it as “Confirmed” after the POST to Atlassian succeeds.

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