Confirmation about System Admin permission before purchasing the Standard Plan

[Phuong Do]

We are planning to purchase the Jira Service Management (ITSM) Standard plan and would like to clarify a few points before proceeding.
https://www.atlassian.com/collections/service/pricing

Our goal is to set up email-to-Jira integration so that support tickets from clients (sent to our mailbox) can be created automatically in Jira. This will allow us to streamline communication and manage client requests efficiently within Jira.
From the knowledge articles, I understand that:

1. Configuring Jira applications to receive email from a POP or IMAP mail server, or
2. Configuring an SMTP mail server to send notifications

requires Jira System Administrator permissions, which are not available in the trial/free Jira Cloud version.

References:
https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html
https://confluence.atlassian.com/adminjiraserver0818/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-1082267249.html

We are needing help with the confirmation that:
1. When we purchase the Jira Service Management Standard plan, will we automatically get the Jira System Administrators global permission??
2. Is this role something we can grant ourselves after purchasing the plan?
3. Since we currently do not have the required permissions to replicate or follow the procedures outlined in the articles, can you verify if we will be able to follow these steps after upgrading to the Standard plan?

Thank you!

[Mohanraj Thangamuthu]

Hello, Good day. You can add multiple users to Jira admin permission as well on the Jira plan. This is auto enabled feature. Thanks!

[Phuong Do]

Just to confirm, after getting the Standard Plan, we gonna get the Jira System Administrators permission right? because currently when we do trial with the Jira Cloud, there is only Jira Administrators available only? 

[Mohanraj Thangamuthu]

If you are on standard trial version, then you should already have this permission available. Could you point me to the missing permission?

[Phuong Do]

Hi @Mohanraj Thangamuthu 
Now we only have these permissions, but not Jira System Administrators. Because as the article references for setting Incoming/Upcoming Mails, we have this permission to properly follow the procedures:
https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html

[Mohanraj Thangamuthu]

The article that you are referring is for Jira server and not for Jira cloud. Please refer to the following link for Jira cloud.

https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

https://support.atlassian.com/jira-service-management-cloud/docs/send-notification-emails-from-your-own-domain-in-next-gen/

[Phuong Do]

@Mohanraj Thangamuthu Thanks for your support. Just to confirm, we plan to purchase the following package (Standard):

 https://www.atlassian.com/collections/service/pricing  

Can you help to verify that with our plan of setting up "email-to-Jira integration" (as stated above), our configuration settings will be the follow the articles from Jira Server or Jira Cloud you provided? Thank you!

[Mohanraj Thangamuthu]

This is Jira cloud setup. Please create a ticket at https://support.atlassian.com/contact/, our team will help share the difference between Jira cloud and server version. Thanks!

[Phuong Do]

Hi @Mohanraj Thangamuthu ,

Thank you again for your response.

I’ve reviewed the articles you provided for Jira Cloud, and unfortunately they don’t fully meet our requirements. Our goal is to use a fully customized mailbox for clients to send requests - therefore, an email domain should not contain atlassian.net for security and customer facing purpose.

This is why we are not using this built-in feature and instead referred to the documentation for Jira Server.

Could you please advise, if we go on with purchase of JSM Standard Plan, can we follow the procedures outlined for Jira Server (like setting up the incoming/mailhandler/outgoing mail...) ? Or is this approach not supported for your JSM plan?