Configuring and linking assets

[Chad Henderson]

First of all, thank you in advance for any assistance! 

With that said, I have used Jira for many years, but had a pause for about a year and came back to the new cloud version with the Assets feature. In the past, I had used the recommended RefTab product, and thought it was great but decided to give Jira's Asset product a try. 

My question comes down to: 

I have my Hardware asset categories set, i.e. Laptops, Workstations, Servers, etc. I also used the IT Equipment template that has the "Models" Object types. When I create a new laptop (or other device), there is a "Model Name" attribute that appears to link to my "Models" Object types. Rather than putting everything in one big bucket, I thought I could also create model categories such as laptops, workstations, servers, etc, where I could put the common configs for our semi-standardized enviroment. Example: Lenovo Thinkpad, 16Gb RAM, Windows 11, 500Gb SSD, etc. However, when I go to add an object type it does not seem to pull from the object type subcategories. Is there a way to do this?

[Aaron Pavez _ServiceRocket_ · Accepted solution]

Hi @Chad Henderson 

Just as you mentioned with models, Models is a reference field from another object.

Check the linked objects. Those are fields that reference other objects from the same schema or another schema.

The reference name can be anything relevant to you. In this example, those are the names being used (type of , owned by)

> I thought I could also create model categories such as laptops, workstations, servers, etc

You can totally do that. Just create the object, fill it out. then in the PARENT object, let say laptop, you add the field you are referencing

Type: Object

Type Value: Object type

When you create a new field in laptop, add the object -> and select the category (object) workstation, server.

Regards

[Chad Henderson]

I get what you're saying and that is how I am trying to configure it, but when I create a laptop, it only pulls items from the yellow circled category and not the red.

[Aaron Pavez _ServiceRocket_]

Can you click on Attributes and send us a screenshot of that please?

Regards

[Chad Henderson]

Attributes for which object?

[Aaron Pavez _ServiceRocket_]

From the laptops Remote. Click on the top right -> attributes.

Regards

[Chad Henderson]

Thank you! That request pointed me to exactly what the issue was. Inheritance was enabled and had "Model" pointed to the hardware model category!

[Aaron Pavez _ServiceRocket_]

Nice! Good catch, and glad we sorted this out.

If the answer worked for you, please click on Accept answer!

And any other questions, we are here to help!

Regards