Configure Board > Save Changes always fails

[Phil Gibson]

I can't save any changes to the board configuration.

Back story, I've been trying to add a new column for weeks, it fails I try again later, repeat.

The error:

Our board just has 3 columns and some extra statuses.

It's not just adding columns that won't save, I can't save ANY CHANGE including column names etc.

Is my only choice really to abandon the space completely and start over? Because if that's the case I'm probably switching to linear haha

[Swathi Acharya · Accepted solution]

Hello @Phil Gibson

Good day! Welcome to Atlassian Community!

Is this for a Team-managed Project or a Company-managed project?

If it's a Team-managed project, it is worth checking if you have the Administrator access on the Project.

Thanks!

[Phil Gibson]

Hi Swathi,

It is a Team-managed project.

This worked! I was able to add myself as administrator to the space which makes no sense to me but I'll take the success!

Thank you!

[Swathi Acharya]

Hi @Phil Gibson

I'm glad that helped!

In the Team-managed projects, the Administrator role allows users to make configuration changes.

We do have an open Feature Request to improve the error message: https://jira.atlassian.com/browse/JRACLOUD-97567 

Thank you!

[Trudy Claspill]

Hello @Phil Gibson 

Welcome to the Atlassian community.

As end users ourselves we don't have access to log files for your instance, which is necessary to debug your issue since it has been recurring for days. You need help directly from Atlassian but as a free subscription user you will not be able to open a support case.

But I can flag your post here to raise it to the attention of Atlassian Team members. They should respond within 2 business days.