Conditional field for organisations

[Lautaro Garibotto]

Hello everyone,
I am working on a small project for my company where the final goal is to be able to support different customers through a single jira project.

The main problem is that there are some customers who work in more than one organisation at the same time and I can't find a way to automate it in such a way that the customer who creates the issue can choose one of the organisations he is in.

[Chris Buzon · Accepted solution]

You can use Jira automation to check against organizations, and with JQL you can check to see if people are in groups.  There isn't a clear line between groups and organizations, so you'd have to get creative and check to see if a user belongs to a specific group, and if the ticket is assigned to an organization, and .... (and so on).

Unfortunately you have limited use of Jira automation on a free plan, so you may not be able to do what you're looking for, for free.

[Lautaro Garibotto]

Thank you for your reply
I have been doing a lot of research on this and have read on several sites about groups, but I have not found anything on the platform to group in addition to organisations, where can I find that?
This is in the testing phase but if it can be fixed, we will probably opt to pay for the subscription.

[Chris Buzon]

I honestly don't know what you're asking for here.  All the documentation I would send is on the Atlassian website, that's where you'll have to look.  A cursory google for "jira groups" would turn this up too.

the jql function to see if someone is in a group is "membersOf()"
there is a function for organizations now as well, but it's a paid feature.  You can find how to use them here:

https://support.atlassian.com/jira-work-management/docs/jql-functions/
https://confluence.atlassian.com/crowd037/group-994320331.html