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Community logout failes

Vandango September 23, 2024 edited

Hey community :-)
I have two Atlassian accounts that I use for Jira. Now I have a strange problem with logging into the community. As soon as I click on 'Sign up' or 'Log in', I am automatically logged in with one of the two accounts. Unfortunately, this is the wrong one. But I can't find a way to log in with my other account. I am immediately logged in again automatically with the wrong account.
I have logged out and back in several times and already deleted cookies and other browser data.
None of this has helped.

Any ideas?
Thx
Andreas

2 answers

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Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2024

Hey @Vandango 

Did you try the incognito?

The login is not just to community but also to any atlassian products in the same session. 

I use 2 atlassian profiles - 1 official and the other one personal.  Generally i run 2 chrome profile for each accounts.

Vandango September 23, 2024

Hi Fazila.

Thanks for the quick anwser.
Your tip about the incognito mode was a good one. In this mode, the problem doesn't occur. 
But, I do not use chrome-profiles. So that can't be the cause.

The auto-log in problem only appears in the community. All other log ins (Jira, Atlassian, confluence ...) work properly.
That's what is confusing me.

Cas Renooij
Contributor
September 23, 2024 edited

Good tip using chrome profiles, thanks !

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Fazila Ashraf
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2024

@Vandango , not as a cause but the recommendation was to use chrome-profiles to work around the problem..

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0 votes
Mehmet A _Bloompeak_
Atlassian Partner
September 23, 2024 edited

Hi @Vandango 

As a workaround you can delete all the cookies of community.atlassian.com. After you opened https://community.atlassian.com in your Chrome you can apply the below steps.

delete cookies.png

If you still have the same problem. You can delete the cookies of https://id.atlassian.com and try again.

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