Comments visible on Kanban board

[Jack Tennent]

Hello all,

I've tried to search in the forums and Jira roadmap etc. 

One of my biggest gripes at the moment is that where I manage multiple projects, all with external clients. My notifications bell at the top gets full with automation and client responses etc. Sometimes, I just want to look at the Kanban board and see which ticket has a new comment on which I need to check.

I've searched far and wide and can not see any way to implement this. This for me would be amazing, but I'm concerned I'm missing an obvious issue with this if Jira hasn't implemented this yet. 

Could anyone enlighten me on this, and if you have any tips on managing the multitude of notifications in Jira to help combat this issue, then I'm all ears. 

I currently manage my companies Jira, having set up automation rules, permission schemes etc but am still fairly new to the full feature set Jira offers. :)

Thanks!

[Stephen.Lugton]

Hi @Jack Tennent 

This is a bit of a faffy workaround:

• Create a new checkbutton field "Comment read" with yes/no options
• Make sure that the field is visible on your work items
• Create a new automation rule with the trigger "Issue commented".
  • Add an action Edit issue which sets "Comment read" to No
• On your Kanban board layout add some card colours with JQL something like
  • "Comment read" = No
  • Set the card colour to red

Now, any work items on your Kanban board which have a red line on the left side have had a new comment added.

The annoying bit is that after you've looked at the work item and read the comment you'll have to remember to set "Comment read" to Yes

[David Nickell]

Oh yea... I can help.   

here is a link to a prototype Power BI Report that would allow you to report on all projects in your instance (and even multiple instances if needed).

Visibility and Status

I have used versions of this over the years for other clients;  I've been working on a more generic mass appeal version to go after the millions of dollars being spent in reporting plugins and Power BI Connectors.

I don't show comments yet -- but I will direct you to the Change Log tab as an example.  Its the same idea -- one to many Workitems to Comments. 

Right off the bat I hear you asking for a simplier way to see everything and I firmly believe this is it.   Plus if you need data from other cloud apps -- it's easy to add data feeds from them.

If Power BI isn't your thing, we can do the exact same process in Excel.  (shhhh -- don't tell anyone but the Microsoft Power Query code that drives Power BI is "copy pasteable" into Excel)

THIS IS NOT PLUGIN BASED.  All I need is a URL, a User, and an API token.

Send me an email if you want to strike up a conversation.     f I hear frrom you I will spin up a version with comments too

Thanks

[Personal information removed as it is against  community guidelines ]

[Nikola Perisic]

Hello @Jack Tennent 

Which notifications are you using - personal or notification schemes?

For your personal settings, I would recommend to create project notifications that will handle multiple projects. You can control if you want only to receive product or email notifications. Based on that, you can decide which notification type suits you more. 

As for the notification schemes, first you need to check if it's being shared with other projects and if it is, it will affect all projects together. Since most is covered with personal notifications, you can use notification schemes for some custom events that will include you as well.

[Jack Tennent]

Thanks for the reply, I'm typically using both at the moment. I have comments from my clients and developers on separate projects. I think my main concern

(sorry) is the lack of immediately seeing which tickets have a new comment on. :D

[Nikola Perisic]

@Jack Tennent 

I believe you are talking about this delay that may occur from time to time. Sadly, this cannot be controlled from the user standpoint, rather the server response. The things you can control are your personal and notification schemes.