Comment on a work item didn't go through - neither as a comment nor as an email
aasimakopoulos
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1 answer
Cristian Quiroz Garcia - NTT DATA
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Hi @aasimakopoulos ,
This is typically caused by one of the following:
- The reporter's notification settings are turned off — they may have disabled "Someone comments on an issue I'm watching/reported"
- The project notification scheme doesn't include "Reporter" for the Issue Commented event
- The reporter isn't watching the issue and the scheme requires it
- The email went to spam or was blocked by their mail server
How to trace it
Go to Space Settings → Notifications and check which roles receive alerts on the Issue Commented event — confirm Reporter is listed
How to prevent it
- Verify your notification scheme
- Whitelist Atlassian's notification domain with the reporter's email provider
Hope this helps! 🙌
aasimakopoulos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Cristian Quiroz Garcia - NTT DATA
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
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