Cloud migration phantom error

[JD Robinson]

Updated to the latest cloud migration 1.10.0. Test migration shows all green checks, but in the bottom bar shows "1 error" and won't continue. How do I find the error? Done "refresh all" several times.

[Earl McCutcheon · Accepted solution]

Hi @JD Robinson ,

You should be able to download the error log with the steps described here:

• https://support.atlassian.com/migration/docs/troubleshoot-migration-with-jira-cloud-migration-assistant/#Error-log

Error log

To download the error log:

1. Open your migration plan.

2. Progress to the Review your migration screen.

3. Select the Logs and reports tab.

4. Download the error log.

Within the Error log there should be a more details message that you can compare to the errors listed in that same Troubleshooting guide, But please give this a try and let us know if the error is present and gets you back on track.

Regards,
Earl

[JD Robinson]

Hi, Earl. That helped. It was still a confusing error, but it turned out that it was in conflict with a very old version of the Cloud Migration plugin. I guess the update didn't completely replace the old version. Emptying the plugin cache and restarting fixed it.

This is the sort of thing I'm excited not to have to worry about for much longer!