Closed Ticketsq

[Chris Rhodes]

How do I create a dashboard or generate that shows number of tickets closed/resolved by each support person?

Thanks

Chris

[Trudy Claspill · Accepted solution]

Hello @Chris Rhodes 

Welcome to the Atlassian community.

Do you consider the Assignee to be the person that Closed/Resolved the issue, or do you want to count based on the person who actually executed the transtion?

You could create a filter to retrieve all the issues in the Closed/Resolve status of interest.

Then in a Jira Dashboard you could add a Two Dimensional Filter Statistics gadget. Select Status for the X Axis and Assignee for the Y Axis. 

You would end up with output something like this, showing only the Statuses that you had included in your filter:

[Shawn Doyle - ReleaseTEAM]

Use a Filter Results gadget on a dashboard.  There are several posts explaining how to do this, however, it's pretty straightforward.

https://community.atlassian.com/t5/Jira-questions/how-to-add-gadget-in-jira-dashboard-to-see-issues-which-are/qaq-p/2679157

https://community.atlassian.com/t5/Jira-questions/Filter-for-closed-open-user-stories-bugs/qaq-p/2324350

https://community.atlassian.com/t5/Delete-if-empty-2/Jira-reporting-Number-of-issues-closed-by-the-user/td-p/1461722