Close a linked issue when an issue is closed using automation?

[Waseem Haddad]

Hello community,

I have 2 tickets linked in one project and I want to automatically close the second ticket when the first one is closed.

Can anyone help me?

Thanks in advance

[Walter Buggenhout · Accepted solution]

Hi @Waseem Haddad,

As long as there is indeed a link between the issues AND the status of the linked (still open) issue has an available transition into the done/closed status you are trying to move it into, that should be fairly straightforward.

The rule should look somewhat like this:

 

You can add additional conditions where needed and I would recommend to also set the value of the resolution field to done in the last step as well.

Hope this helps!

[Waseem Haddad]

Hello @Walter Buggenhout ,

I have tried it and it works, Thank you so much.

I wish you a nice day ahead 

[Waseem Haddad]

Hello @Walter Buggenhout ,

One more question.

If I want to automatically comment on all linked tickets with the same comment, as long as I post my comment on the master ticket, how can I do that?

[Walter Buggenhout]

@Waseem Haddad ,

As this is a different question, it's better to post this as a new question in the future. If I don't reply anymore or give you a totally wrong answer to this one, other users in the platform here might get confused as you've accepted my answer (thx for that, btw).

For now: you can use a very similar structure, but a different trigger and another action:

Mind the smart value I used to refer to the last comment added to the issue that triggered the rule.

[Waseem Haddad]

Thank you so much for your help, I will be more careful with how I form a question.

Have a nice day ahead 

Waseem

[Waseem Haddad]

One more question.

If I want to automatically comment on all linked tickets with the same comment, as long as I post my comment on the master ticket, how can I do that?