Clone/Copy Issue

[Rebecca Pittman]

I've setup an automation for when an issue is transitioned to a specific status, a new ticket is created in the same project. The feature works with 1 issue - the created ticket does not display the correct form style. It also doesn't populate over the information from the previous ticket.

I'm not sure if the issue lies within how I configured the automation OR something else. Could someone perhaps assist me?

[Clara Belin-Brosseau_Elements]

Hello @Rebecca Pittman

If you're seeking for an easier way to clone issues on an status transition, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

You can check our guide here.

The app is for free during 30 days (and it stays free under 10 users).

Kind regards,

Clara

[Luka Hummel - codefortynine]

Hi @Rebecca Pittman and welcome to the community!

It looks like you're encountering issues with your automation setup in Jira. To ensure the cloned ticket retains the correct format and information, you could try our Deep Clone for Jira app. Deep Clone offers extensive cloning capabilities, including preserving field values, comments, and attachments, ensuring the new issue matches your desired format.

You can also use your existing automation to trigger a Deep Clone with a looping transition.

[Rebecca Pittman]

And when I run the automation, this is the results. So it doesn't keep format:

[Rebecca Pittman]

Here is the standard format our tickets have: 

[Rebecca Pittman]

1st pic is the automation rule: