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Clickable mailto: links in Jira Custom Fields or Web Link

Jeremiah
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December 30, 2024

I want to create a clickable email link in a custom URL field or using the Web Links option.

However, it seems Jira does not recognize the mailto: as a valid link protocol. Does anyone have any suggestions on how I can achieve this?

EDIT: 

It seems Jia does render the link correctly but put a stupid rule in place that errors out if it doesn't have http or equivalent. Notice, you can catch the rendered link if you're fast enough and it does work. Why Atlassian, why?

2025-02-19_14-08-00.gif

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Jeremiah
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February 19, 2025

Bump.

0 votes
Nazarii Sobchuk _Grandia Solutions_
Atlassian Partner
December 30, 2024

Hi @Jeremiah ,

I think custom URL field won't be the best choice to accomplish what you need. Instead, you can create a clickable mailto link by using any Textarea (large text) field that supports Rich text (Wiki editor) and using this format (just copy & paste as is and update the mail / link text according to your needs):

[Send Email](mailto:example@example.com)

 
This would result in a clickable link like this:

Screenshot 2024-12-31 at 2.26.06 AM.png

You can learn more how to enable Wiki Renderer for a text field on this page

Hope this helps!

Kind Regards,
Nazar

Jeremiah
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
December 30, 2024

I’m quite familiar with that option but seeing as the only data I want to store is a simple email address, I do not want to use a text area field for this. URL or Web Link is what I’m looking for. Thanks. 

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