Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Clearing Checkbox Value in Workflow

Christian Körner
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 10, 2020

We are using a flag (in Jira: Checkbox custom field with a single item - "True") in our issue field configuration. This field is manually set during the workflow journey.

There exists a workflow step that has a post function of "update issue custom field" that sets the field to None. The post function then correctly tells in the overview that the issue field will be cleared.

The problem is that we get an error when performing this workflow step. "Unable to update custom field custom_field_10042".

Is there anything I am missing here?

1 answer

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
June 10, 2020

Hello @Christian Körner maybe the post function isn't working for checkbox fields. Rather than troubleshoot a lot. I would try to clear the field with the Automation module

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events