Claude Agent for Jira with Claude Platform on AWS

[Gregory Pasternak]

Hi,

Is it possible to setup Claude Agent for Jira app with Claude API provided by Claude Platform on AWS? In contrast with regular API, for AWS I need to set Anthropic base URL and pass a workspace ID in addition to the API key.

Thank you

[Amy Acker]

From what I understand, this would only work if the Claude Agent for Jira app supports configuring a custom Anthropic-compatible endpoint and custom headers.

Claude Platform on AWS requires more than just an API key, you also need to specify the Anthropic base URL and include the header with each request.

If the app only supports the standard Anthropic API configuration (API key only), then AWS Claude Platform doesn't appear to be supported directly.

Has anyone successfully configured the Jira app with Claude Platform on AWS, or can the maintainers confirm whether custom base URLs and request headers are supported?

[Avigail Manheim]

There is a new product feature request to allow configuration of a custom Anthropic base URL and workspace ID for organizations using Claude via AWS that you can vote for.

https://jira.atlassian.com/browse/JRACLOUD-98678

[Anwesha Pan]

Hi @Gregory Pasternak 👋🏻

First of all, welcome to community! ✨

Yes, it is possible, but it depends entirely on which specific integration or "Claude Agent for Jira" product you are referring to.

Option 1: For Claude Code CLI: Export the required variables, passing the workspace ID as a custom header:

export ANTHROPIC_API_KEY=<YOUR-AWS-API-KEY>
export ANTHROPIC_BASE_URL=https://aws-external-anthropic.<YOUR-REGION>.api.aws
export ANTHROPIC_CUSTOM_HEADERS='{"anthropic-workspace-id":"<YOUR-WORKSPACE-ID>"}'

Option 2: For Claude Cowork or Desktop App (Third-Party Inference):
These applications feature a "Developer Mode" where you can configure third-party endpoints. Through this menu, you can input your Bedrock-compatible URL or ANTHROPIC_BASE_URL, region, and workspace parameters directly in the UI settings.

You will typically need to rely on the CLI/terminal-based agents (like Claude Code or Cowork) and wire them up to Jira using the Atlassian Rovo MCP server.

You can also refer this Atlassian article for more details with step by step instructions.

I hope this answers your question. 🙂

Thanks,
Anwesha

[Gregory Pasternak]

Thanks, however I referred to the Jira app from Atlassian: https://marketplace.atlassian.com/apps/1150553788/claude-agent-for-jira

[Anwesha Pan]

Ah okay! Now I got your question 🙂

Unfortunately, you cannot natively connect the Claude Agent for Jira app to a workspace on Claude Platform on AWS. 

If you want to bypass your app, then you can follow the below steps by running it locally:

1. Atlassian MCP (Model Context Protocol): use the terminal-based Claude Code and connect it to Jira via the Atlassian MCP server.
2. Custom Configurations: In your Claude Code config (e.g., ~/.config/claude/mcp.json or config.json), you can configure the custom base URL and workspace header:
   • Set the ANTHROPIC_BASE_URL to your AWS endpoint (e.g., https://aws-external-anthropic.<REGION>.api.aws).
   • Pass your workspace ID in the anthropic-workspace-id custom header.
3. Authentication: Authenticate using AWS SigV4 or the API key associated with your specific AWS-hosted workspace.

Hope this helps. 🙂

Thanks,
Anwesha