Classic project empty in Firefox (78.0.2)

[Jesse Koeckhoven]

Problem: Jira projects of type Classic shows emtpy page (except menu bars) in Firefox (78.0.2). No problem with projects of type Next-gen.

Step to reproduce:

• Open a classic type project in Firefox, f.i. https://opzetter.atlassian.net/browse/XYZ

[Angélica Luz · Accepted solution]

Hello Jesse,

Thank you for reaching out to Atlassian Community!

Since you mentioned, I assume that it works normally on other browsers, like Chrome, Safari, Edge, for example. Please, correct me if I'm wrong.

Have you tested in Firefox using incognito mode or disabling all extensions?

Have you tested in Firefox using another computer? 

Is it happening to other users that have the same permissions as you?

Regards,
Angélica

[Jesse Koeckhoven]

Tested in Chrome -> Works

Tested in Firefox using incognito mode -> Works

Tested after disabling all extensions -> Doesn't work

Tested in Firefox using another computer -> Works

Is it happening to other users that have the same permissions as you? -> No

[Jesse Koeckhoven]

The final solution (on my machine):

• Go to about:support
• Click the button 'Refresh Firefox' (or the name of this button in your language).