Checklist Peformance issue

[jyoti_suryan]

Hi Team,

We are facing performance issues with the Jira checklist feature. The checklist is taking too much time to load, and even after completing all checklist items, the status is not getting updated.

Due to this issue:

• The task is not moving to the next stage.
• We need to mark the checklist completed again for the transition to happen.
• While opening the issue, the checklist often does not load properly and requires multiple refreshes.

Kindly check and resolve the issue on priority as it is impacting daily work tracking and task movement.

[Gracjan Wesołowski _HeroCoders_]

Hi @jyoti_suryan 

Could you confirm which of the Checklist apps you are using?

Is it Checklist for Jira by HeroCoders?

Best Regards,

Gracjan

[jyoti_suryan]

yes

[Gracjan Wesołowski _HeroCoders_]

Thank you for the confirmation.

In this case, please create a ticket to our support here.

I understand that there is automation running that moves the ticket to the next stage. Make sure to include the configuration for further review.

Thanks!

Gracjan