Chatter comments in Salesforce not showing in Jira

[Luis Escalante]

Hello, I saw a post from 2 years ago that comments from Salesforce synched in Jira it was not an out-of-the-box function. But I was wondering if that has changed or if it needs still an additional tool to be installed or something like that.

Thank you in advance!

[Mikael Sandberg · Accepted solution]

Hi @Luis Escalante

Welcome to Atlassian Community!

It depends on what app you are using to sync SFDC to Jira, I know that Connector for Salesforce & Jira can sync comments, see View Salesforce comments in Jira.

[Luis Escalante]

Hi @Mikael Sandberg thank you for replying. I am using AppFire, but I will also follow the information you just shared.

[Luis Escalante]

Hi @Mikael Sandberg I have everything configured as shown in the link you provided, but still I am not able to see the comments from Salesforce in Jira. Also, the Chatter Feed option in the package in Salesforce is On. What else can I be missing?

[Luis Escalante]

@Mikael Sandberg actually, the emails received in Salesforce, posted in the Chatter Feed, can they be shown/synched into Jira's comments issues?

[Mikael Sandberg]

@Luis Escalante I would contact Appfire support and get help from them on this matter. They are usually really fast at getting back to you.

[Luis Escalante]

@Mikael Sandberg I will totally do that. Thank you for the assistance!