Changing the Issue status to done automatically

Hi all :)

I would like to set up an automation that is changing the status of an issue (ticket) to Done

whenever, a newly created ticket has a certain Request Type name.

Could someone please guide me thought this?

1 answer

0 votes

There are two options available to achieve this.

1- Automation Rule-

2- Post Function-

Go to your workflow>>edit the workflow>>add the post function on the Issue creation Transition

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Nicee! Thanks Manoj :)

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@Arvin Zatulovsky , If your issue is resolved then please accept the answer do it will help others.

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