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Changing User Email Account for a User that was Removed

Larette_Fontenot
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August 3, 2022

My company was acquired and I need to migrate my old email address to my new email address.  I get the following message when doing this: 

Your email change request could not be processed because @commerce.com is already associated with another Atlassian account.

We had an incorrect setting that automatically added users upon login, and I found that new account added and removed it in my Jira Cloud.  On the community here, I have 2 accounts as well.

Does anyone have any ideas?

Thanks in advance!

 

 

 

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