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Change the status of a JSM ticket when the linked Dev ticket resolution is changed

Houssein Barkallah
Houssein Barkallah
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October 14, 2022

hello team,

im looking for a way to change the status of a JSM ticket once the linked Dev project ticket resolution is changed to a certain value.
Exemple: Change the status of the JSM-001 ticket to closed when the resolution of the Dev-001 ticket is set to delivered after it was resolved.

Thank you.

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Walter Buggenhout
Walter Buggenhout
Community Champion
October 14, 2022

Hi @Houssein Barkallah

That is something you can do with an automation rule. That might look somewhat like this:

Screenshot 2022-10-14 at 14.27.52.png 

Hope this helps!

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Houssein Barkallah
Houssein Barkallah
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October 17, 2022

Thanks dear  @Walter Buggenhout  . 
my issue is that I want my trigger to be a specific resolution, not a status :/ 

 

the workaround I found is to add a new status in the dev Workflow for that specific resolution and do the mentioned automation.

 

Thank you  sm

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Walter Buggenhout
Walter Buggenhout
Community Champion
October 17, 2022

You could also just switch the initial trigger: instead of issue transitioned, use Field value changed:

Screenshot 2022-10-17 at 13.42.32.png

Do take some time to dig a little deeper into the magic powers of Automation; there's a lot of possibilities there ...

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