Change the e-mail subject in Jira8

[Marcus Grohme]

Hi,

we recently upgraded our Jira V7 to V8.  
We now realized that the e-mail subjects have been changed.
example:

V7 "[JIRA] (Ticket-Number)"
V8 "[JIRA] Updates for (Ticket-Number)"

is there a way to change it back to old style?

in fact: delete "Updates for"

Thank you 

[Jorden Van Bogaert · Accepted solution]

Hi @Marcus Grohme 

The email subject line is different because you probably enabled "Batched Email Notifications". A lovely feature that groups all changes in the last X minutes per issue into one mail rather than a mail per single update. Therefor, the subject line says 'updates for'.

If you disable this feature again, you'll see the old subject line that you were used to, but you'll get an email for every update again.

Unfortunately there is no 'supported' way of changing the subject line. You could try and see if you can update this in the mail velocity template, but I'm not sure if that's possible. More info can be found here: https://confluence.atlassian.com/adminjiraserver/customizing-email-content-batched-notifications-976770772.html

EDIT: it is possible, you'll need to update the IssueUpdateBatcher-subject.vm template.

Kind regards
Jorden

[Marcus Grohme]

Hey @Jorden Van Bogaert 

thank you ! 

you can change the settings under :

> System > Batching email notifications

[Dominik Stumper]

I have the same problem, I am able to edit subject, but I dont know how to remove "Updates for".

[brbojorque]

Hi @Marcus Grohme ,

Did you try to check the prefix in your Jira instance?

Visit this link and double check what is the current prefix of the outgoing email.

BASE_URL/secure/admin/OutgoingMailServers.jspa

If you can't see this link it means that you are not part of the jira-system-administrators group.

[Marcus Grohme]

Hi @brbojorque 

i checked the prefix. 

It is just [JIRA]

seems like it is the function that @Jorden Van Bogaert  mentioned