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Change credit card

Manuela Duque
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September 16, 2024

Hello, we need to change the payment method to a new credit card. I am unable to find where to do it for the domain selected. Please aid me on the process of adding new credit card for my enterprise

1 answer

2 votes
Trudy Claspill
Community Champion
September 16, 2024

Hello @Manuela Duque 

Have you reviewed the information here?

https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Do you have the permissions necessary, for your company's billing experience, to update the payment method?

If you are running into a roadblock where you cannot continue to follow the steps in the document and you believe you have the necessary permissions, you can reach out to the Atlassian Billing Team for direct assistance at:

https://www.atlassian.com/company/contact/purchasing-licensing#/

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